Bad Boy Labs Spend less time chasing and doing admin
Automate follow-ups, reminders and data entry so work moves forward without someone pushing every step.
CRM and workflow automation connects enquiries, customer records and routine follow-up. Bad Boy Labs starts with one repeated process, checks the existing tools and builds a traceable workflow with human review for exceptions.
Follow up without relying on memory.
Route a new enquiry, remind the right person, chase an unanswered quote and stop the chase when a customer replies. You can see who owns the next action.
Enter the information once.
Connect documents, invoices and customer records so the same details do not have to be typed into two systems. Exceptions are flagged for a person to check.
See what needs your attention.
Bring the important numbers and stalled work into a useful report. Alert the right person when something needs action instead of sending another dashboard nobody opens.
Show us one repeated process and the tools involved. We map its inputs, decisions and exceptions, estimate the time it consumes using your numbers, then connect the smallest useful workflow. We test it with real records, leave an audit trail and train the people who will use it.
See the workflow and its current limits →
CargoMode, one of our own products, moves freight document information into CargoWise. It is a concrete example of the document and integration work behind this service, not a customer testimonial or a promise of the same result in every system.
Make the decision with the facts.
Questions to work through
- AI consultant for a small business: what you get for the day rate
- AI receptionist for estate agents: the valuation call at 7pm
- Automation consultant: what a day gets you, and the three jobs first
- CRM for estate agents: the follow-up that wins the instruction
- CRM for a small business: free, cheap, or needs a consultant
- CRM for tradesmen: jobs, quotes and reminders without the admin
- HubSpot implementation for a small business: free tier or partner?
- Lead generation agency or your own system: the Surrey owner's 1-3-1
- Web design for estate agents in Surrey: win the valuation request
- What is an AI agency, and does a Surrey business actually need one?
- Your Automation Dashboard Can Show All Green While Doing Nothing At All
- Systems that run themselves, with a human on the exceptions
What does CRM and workflow automation include?
Can you connect our existing tools?
We check each tool’s API, permissions and available integrations first. A connection is only included once its access, data mapping, limits and failure behaviour are understood.
How do you prevent duplicate follow-ups?
Agree a unique record identity, the event that starts the workflow and the conditions that stop it. Replies, completed sales and opt-outs need explicit stop rules, tested against real examples.
How should we measure the return?
Compare time spent on the same process before and after, alongside exceptions, errors and delayed work. Count completed outcomes separately from the number of automated actions.
Asked before booking. Answered straight.
Do we have to buy a new CRM?
No. We start with what you already pay for. The right fix may be a setting in your CRM, a small integration or a clearer process before any custom work.
What happens when a workflow fails?
The design includes a visible failure record, an owner and a recovery route. We agree what can retry and what needs human review so work does not disappear silently.
How do we judge whether it is worth doing?
Count the real hours spent, the frequency of mistakes and the value of delayed work. We size the problem before proposing a setup and ongoing support option.