Your business doesn’t leak money on the job.
It leaks between jobs.
You’re good under a sink. The money goes missing around the work: the call that rang out, the quote nobody chased, the boiler you fitted and never saw again. This page maps the three leaks, with the sums to size them in your own numbers.
Leak 1: the calls you never hear.
You’re on the tools, the phone rings out, and an emergency doesn’t leave a voicemail. It calls the next plumber on the list. The job you were on paid once; the calls you missed cost you every week.
Leak 2: the quotes nobody chases.
You priced the bathroom, sent the quote, and went back to work. Nobody rang them on day two. Follow-up feels like pestering, so it never happens, and the job quietly goes to whoever called back.
Leak 3: the customers you already won.
Every boiler you’ve ever fitted needs a service every year. If nobody reminds them, the reminder they get is a breakdown, and the breakdown goes to whoever answers first. Your customer list is a pipeline nobody is running.
What the first leak costs. In your numbers.
Placeholder figures, deliberately. Swap in your own; the sum is the point.
Not our numbers and not a promise: count your own missed calls for one week and re-run the sum. Then do the same for last month’s unchased quotes.
Three ways to fix it. Two of them aren’t us.
Answer it yourself, later
Ring everyone back at 6pm, and set your phone’s missed-call auto-text today. Free. Honest verdict: works fine if you miss a couple of calls a week. Falls down on emergencies, because a flooded kitchen picks whoever answers now, not whoever calls back tonight.
A human answering service
A real person picks up and takes a message. Honest verdict: better than voicemail. Falls down because a message pad isn’t a booking: they can’t triage a burst pipe against a dripping tap, quote your call-out rate, or put the job in your diary. You still do the ringing round at 7pm.
An AI receptionist that books
Answers every call day and night, sorts emergencies by your rules, quotes your rates, books the job into your diary and texts the customer confirmation. Then chases the quotes you’ve already sent. This one is ours.
Our recommendation: If you miss a couple of calls a week, take option one today and keep your money. If the phone is genuinely costing you jobs, option three is the only one of the three that answers, triages and books without adding staff. Bring your missed-call count and we’ll size it honestly against the maths above.
Starter
Stop the first leak: every call answered and booked.
- AI receptionist answers 24/7 and triages emergencies by your rules
- Missed-call text back in seconds on your existing number
- Bookings straight into your diary
- Call recordings and a plain-English monthly report
Premium
Plug all three leaks: calls, quotes, and your old customer list.
- Everything in Starter
- Quote follow-up sequences that run until they answer
- Annual service reminders and win-back texts to past customers
- Escalation to a human when it matters
- Priority support and a monthly performance review
No prices here on purpose. We diagnose your problem first and size it in your numbers. Then you get a one-time setup fee, a monthly fee for optimisation and support, and options to choose between, never a take-it-or-leave-it.
We count before we build: your missed calls, your open quotes and your customer list, sized in your numbers using the sums above. Then we plug the biggest leak first. Pricing follows the problem: a one-time setup fee plus a monthly fee for optimisation and support, with options to choose between, never a take-it-or-leave-it.
We built an AI receptionist for a real electrician and had it live in 48 hours, then published everything that broke on the way. Same build, plumbing rules swapped in.
Worth doing whether you call us or not.
- Set a missed-call auto-text on your business mobile today: “Sorry we missed you, we’re on a job. Text your postcode and what’s leaking and we’ll ring you within the hour.” Free, takes five minutes.
- Tonight, list every quote over £500 that’s gone quiet in the last month. Ring the two oldest at 8am tomorrow and ask if they had any questions. That’s the whole script.
- Keep a one-week tally of calls that rang out while you were working. Multiply by your average job value. That’s the number to bring to any conversation, with us or anyone else.
Asked before booking. Answered straight.
My customers want to speak to me, not a robot.
They want the leak stopped and a time booked. The receptionist answers instantly, sounds human, and hands over to you the moment it should. The real alternative isn’t you answering, it’s voicemail, and voicemail is why they rang the next number.
I already have an answering service.
Then check this week’s message slips: how many became booked jobs without you ringing round? If the answer is all of them, keep it and don’t hire us. If messages are dying in your van at 7pm, that’s the gap we close.
Quote chasing will annoy people.
Silence annoys people more: they assume you’re too busy and buy elsewhere. A day-two call and a day-seven text, written like you and not like a call centre, reads as good service. You approve every word before it runs.