“Audit” usually means a sales call in a trench coat. Ours is a fixed-fee piece of work with deliverables, and sometimes its conclusion is “don’t build anything.” Here’s exactly what happens, so you know what £750 buys before you spend it.
Day one: we watch the work move
Not a workshop — observation. We follow real jobs through your business: where an enquiry lands, who touches it, what gets re-typed, where it waits. The gap between how managers describe a process and how it actually runs is where all the money is.
Days two to four: we map and measure
Every step gets a time and a cost. Re-keying a document: 30 minutes. Chasing an approval: a day of waiting. Quotes rebuilt from scratch: an hour each. We write the process down — often for the first time in the company’s history — and put a number on each leak.
Day five: you get three things
- A workflow map of how the work really moves, including the steps only one person knows about.
- A ranked list of fixes with the estimated hours and pounds each one gives back.
- A build recommendation with a fixed price — or a straight “this isn’t worth building yet, here’s what to do instead.”
Why we sometimes say no
We’ve told a finance team that the five-figure system they asked for wasn’t worth it and scoped a fix at a fraction of the budget instead. That honesty is the product. An audit that always concludes “you should buy our biggest package” isn’t an audit, it’s a brochure.
If we do recommend a build, the audit fee has already done the hard scoping, which is why our builds ship in about 14 days. And if we don’t — you’ve spent £750 to avoid wasting £5,000. The FAQ covers the rest.